There’s no doubt the first thing that pops into your mind when you think of FB’s digital store is buying stuff. Whether it’s just a toy or a mansion, you’ll get everything here, no matter if it’s a new one or used. When you’re impressed by a product there, what will you do? Of course, contact the seller on Facebook Marketplace and place the order.
Doing so is a must while purchasing items from the Marketplace. Matter of fact, you can’t shop for a product without interacting with a seller, can you?
Because people can reach out to the sellers, buying and selling goods on this platform has been elevated to another level. The crazy part?
The platform has succeeded in earning a remarkable appreciation with over a billion active users in its digital store, besides being the biggest social media platform.
There’s no reason holding you back from contacting a seller and buying a product on this digital store. So, give it a shot already. But if you don’t know how, you’re in the perfect place.
In this blog, we’ll teach you how to contact a seller on FB’s digital store in the easiest way possible. Also, learn what SKU means on FB Marketplace while at it.
Can you Contact a Seller on Facebook Marketplace?
Yes, you can contact a seller on Facebook Marketplace. Approaching a seller is the most common yet crucial while buying a product. For that, it’s not even necessary to follow the seller.
Talking about contacting a seller, the platform offers you two different options. You can either directly send a message to contact the seller or send a bargaining offer.
What’s more fascinating is that both methods work effectively and efficiently.
And don’t get surprised until you hear this: it doesn’t matter if you’re using a mobile phone or a computer; you can contact a seller with relative ease.
And while reaching out to the seller is an essential act when purchasing an item, especially online, you must contact a seller.
Given the access for both customers and buyers to communicate with each other, it has made FB Marketplace a trustworthy platform to shop and sell products.
How to Contact a Seller on Facebook Marketplace?
You must know how to get in touch with a seller if you are willing to buy a product. For that, you need to know how to find someone’s profile on FB Marketplace.
In this section, we’ll guide you through two different methods on how to contact a seller.
Method 1: By Messaging Directly
First of all, open Facebook and make sure that you’re logged in. Enter the Marketplace and tap on the search bar or search icon. From the search icon, you can also delete your searches.
Search for the product listed by the seller whom you want to contact. After that, click on the product. You’ll see a text box where you can send a message to the seller.
Tap on the text box, write down your inquiries, and click on Send lastly. With that done, your message will be sent to the seller’s inbox on Messenger.
After that, you can have interaction with them regarding order placement and other queries. Moreover, you can also call the seller by asking their phone number on messages.
This process works on both computers and mobile phones. So, don’t worry about the issues regarding the device.
Method 2: Send Offer
This process is just slightly different from the first method, and it involves no complex process at all. Initially, you must open Facebook and enter the Marketplace.
Now, search for the item of the seller whom you want to contact. With that done, click on a particular item.
Next, tap on Send Offer and select the (10% lower) option so that you can also cut some prices on the product while reaching out to the seller.
It’s like hitting two targets with a single arrow. Lastly, click on the Send Offer button, and the seller will get a message.
So, this is how you can contact a seller by sending an offer. However, we recommend you go with the first option if you only want to interact with the seller without bargaining.
The only flaw of this process is that it’s not applicable to the computer as there’s no Send Offer feature available on a PC.
How to Contact Facebook Marketplace by Phone?
Facebook Marketplace doesn’t have a support line number to help its customers reach out to them with their problems. So, it’s not possible for you to call them and report your problem.
If you’re having some issues, you can report your problem through the help center. However, they will just take action on your problems; they won’t reply to you.
And if that doesn’t work, you can send an email to the email@example.com. With that done, you’ll receive a response within 24 hours.
Why can’t you Contact Sellers on Facebook Marketplace?
While buying stuff from the Facebook Marketplace, contacting sellers is essential. But there may be times when you might not be able to reach out to them.
If you’re wondering why the seller might have blocked you. When a seller blocks you on FB Marketplace, you neither see their listings nor message them or send an offer for a bargain.
It completely cuts off access for you to reach out to that person unless they unblock you.
If being blocked is not the issue, there might be some technical errors. Thus, make sure to check for updates frequently if you have that sort of problem.
What to do if Marketplace Seller does not Respond?
There are thousands and thousands of sellers on this FB’s digital store, and there’s no doubt that some of them are inactive.
Reaching out to those people can be a bit of a timewaster for you, so what can you do if you get in that kind of situation?
If a seller doesn’t respond to you on Facebook Marketplace, send a follow-up text message. This is because they might have busy schedules and forgot to check your message.
But if the unresponsive behavior of the seller continues like that, you can report them. Or you can also contact Facebook Support to get help regarding the problem of the seller.
No, you cannot contact any seller on Facebook Marketplace without an account. You must have an FB account to reach out to the sellers and buy the product.
You can’t access your Marketplace message because you might have archived it. When a message is archived, it’ll be removed from your inbox. If that’s not the case, it may be because of app bugs or glitches.
You can unable to contact the seller on Facebook Marketplace because the seller might have blocked you, hence, not allowing you to send a message or bargaining offer.
Coming to the end, contacting a seller on Facebook Marketplace is no sweat; you just need to choose the right way. In fact, you get to different methods to do so.
However, you cannot contact a seller if he/she has blocked you. If you’ve sent messages to the seller, but they don’t respond to them, you can also report them.
We hope our guidance will be helpful to you. If you are interested, also learn to renew listings on FB Marketplace.